All orders must be returned to us within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, simply contact us at our email address: returns@tailormade.dog
Place the item securely in its original packaging and include your order number.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Custom Made Bespoke Items Tailor Made By Us
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: