You have the option to create an account or checkout as a guest. To make the most of our website we recommend making an account to access your previous order information.

If you have forgotten your password you can request to reset it using your email address. 

Placing an order on our website is really straightforward. Simply add the items you want to purchase to the cart and proceed to the checkout. Make sure to enter accurate and up to date information to prevent any issues with payments or deliveries. 

If you are purchasing a Tailor Made By Us item you can proceed to the Size Guide here – https://tailormade.dog/size-guide/

For sizes of any other product featured on our website the size guide for that specific item can usually be found on the lower part of the product page or in the product gallery. If you have any issues finding any sizes please don’t hesitate to contact us using the contact form. 

Unfortunately we can not accept orders over the telephone. All orders need to be placed on the website using the checkout process.

If you need to cancel or make changes to your order you need to contact us immediately after placing your order. We can’t always guarantee your order can be cancelled or changed before we process it.